Warranty
Our warranty terms are crafted to guarantee your peace of mind regarding our products. Our terms include all the products and components manufactured by Lappset, as outlined below. The warranty begins on the day your product departs from our factory. To ensure coverage, follow our guidelines for foundation, installation, and maintenance. Don't forget to provide the paperwork and a logbook for the handover inspection.
Play, sport, and park products' warranties
These warranty terms cover the products and components manufactured by Lappset as specified below.
Warranty
20 years: | 15 years: | 10 years: |
|---|---|---|
steel components and structures | preserved wooden parts with no ground contact | concrete parts |
elements made of high-pressure laminate (HPL) | preserved wooden parts with ground contact (in Europe) | the surface finish of steel and aluminum components |
Linax-treated parts | aluminum components | climbing grips |
fiber-reinforced plastic component | ||
5 years: | 3 years: | 1 year: |
preserved wooden parts with ground contact (outside Europe) | rubber and rubber-coated parts, polyurethane parts | ropes without steel reinforcement |
unpreserved wooden parts | moving parts, malfunctions | textile elements and stickers |
plastic and fiberglass parts | wooden bodies of spring mobiles | plaster-coated parts |
steel reinforced nets and ropes | steel cables, chains | electronic components |
springs | the surface finish of other than steel and aluminum components | |
parts made from Jatoba | painted or surfaced plywood boards | |
wooden parts without pressure impregnation (Park) |
The warranty for the surface finish on metal components installed in structures within 500 meters of the seashore is half of the standard warranty time.
A third party manufactures products and their components; electronic products and their components are covered by warranty terms provided separately.
This warranty applies to all orders delivered after 1 June 2021. For warranty issues, please get in touch with your contact person.
Warranty terms
Covered by warranty
The warranty covers free delivery of components covered by the warranty to Lappset retailer's storage that is relevant to the case or nearest to the customer. Defective parts must be replaced with Lappset components. Any damaged components must be returned to Lappset Group at the sender's expense if requested. The warranty of any replaced product or part thereof shall remain valid until the end of the warranty period of the original product or part.
In the event of damage or loss during transport, the Incoterms 2020 delivery terms shall apply in EU and export trade. Finnterms terms shall apply for the delivery of goods in Finland. The recipient is responsible for checking the delivery against the packing list or dispatch note before accepting the delivery. If there is any external damage to the packaging, this should be noted in the bill of lading. If there is any damage in the product sustained during transport that could not be detected on receipt, the forwarder's representative must be asked to inspect the goods within seven (7) days of the receipt of the goods. The warranty expires if the time mentioned is not followed.
Not covered by warranty
- Normal wear and tear or damage sustained during incorrect storage, installation or use, or resulting from vandalism or natural disaster.
- Corrosion of metal parts caused by salt water or salt-water fog.
- Corrosion caused by scratches and dents.
- Minor natural cracks or bends, splints or tears in wood.
- Slight fading of colours or other cosmetic faults and defects.
- Faults resulting from the negligence of installation and maintenance instructions or faults resulting from maintenance.
- Any modifications or repairs made in the product or parts thereof by other parties than Lappset Group.
- The installation costs of the parts replaced under the warranty.
Lappset Group's responsibility for faulty products or parts thereof is limited to what is stated in these terms of warranty. Lappset Group shall not be responsible for any indirect costs, losses or damages.
Contact your contact person for more warranty information.
Lappset Interactive Warranty
Please note that Lappset Interactive products are covered under a separate warranty from Lappset's traditional products. For detailed information regarding the Lappset Interactive warranty, kindly click on the button provided below.